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The Sims 3 Plus Pets registration code issues!

Sunday, October 23, 2011 - 21:53

Thank you for purchasing The Sims 3 plus Pets.

When you install The Sims 3 base game, please use the code located on the back of your manual above “The Sims 3™ Code”. If you are still having issues installing The Sims 3 base game, please contact Technical Support. You can find their contact information in the game manual.

When you install The Sims 3 Pets Expansion Pack game, please look for the red Pet Store insert in your box and use the code found on the insert. You can also use this code to get your Pet Store. Please read the instructions located on www.TheSims3.com/incentive/PetsRedeem for more information.

The code located on the back of your manual above “The Sims™ 3 Pets Code” should be disregarded.

After nearly two years I've decided to close the comments on this post. It is pretty much the most popular post on my website, which is ridiculous. When EA makes a mistake like this, my fansite is NOT the place to ask or even demand for a solution and/or post hundreds of illegal serial numbers (I will not have my website closed down because of serial numbers, keep them to yourself). If you have issues with your game, the best thing you can do is to contact EA. Either contact them through Twitter @AskEASupport or contact them through Origin. Go to Help > Origin Help > Live Chat. They are really helpful. And I cannot help you with the problem. I don't have a solution. I've been insulted and shouted at quite enough in the comments. I am not approving them anymore.

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Anonymous (not verified)

i nedd sims 3 PETS registraion code Happy thanks

Rosana
Rosana's picture

We don't hand out registration codes here.

Anonymous (not verified)

Well you should..

Rosana
Rosana's picture

Actually, no I don't.

You are addressing your anger/frustration at the wrong person.

If you have bought the game and your code isn't working, you need to contact EA, you don't ask for codes on a fansite.

Besides there is no way I am giving my code to others, no matter how nice someone is. It's something I paid for, and I don't see why I should hand out a code.

Allison (not verified)

I just bought the Sims 3 pets and none of the codes will work and i can't get through to technical support. ive been on the phone for 2 hours

Rosana
Rosana's picture

Hang in there, that's all I can advice right now. Because I'd love to help but obviously I don't have a clue or a solution. :( Hope you'll get the support you need.

taylor (not verified)

i entered the code above the sims 3 and it doesn't let me press continue. i thought it was the disk so i exchanged it for a new one at the local gamestop but the issue still occurs. i was hold with ea tech support for 2 hours and no one came to help me.

Rosana
Rosana's picture

I wish I had a solution but I don't. You could always try the official forums, or well I guess this doesn't help if you're a new user and can't get the game to install. Although. You could try registering on www.thesims3.com then go into your account, enter one (or all?) of the codes. This should at least unlock the option to use the official forums.

Then complain there, they have to help you.

I hope the issue gets resolved!

Anonymous (not verified)

i cant find anycode for the sims 3 pets when i elgot the game their was no cod on the box so i cheacked all the files but i did not find any thing plzzz help as soon as possibel :(

Rosana
Rosana's picture

As far as I know, the codes are always located inside the box. Usually on the back of the manual or on a leaflet. Try to look again. If there is nothing there, was your box unopened when you bought it? If not, go back to the store and ask for a new one.

Anonymous (not verified)

If you purchased Sims 3 Plus Pets there is an insert included inside the case that says 'EXCLUSIVE Limited Edition Content!' Use the code on this to install your game. I'm not sure why this works, but I decided to try every code I could find while I was on a ridiculous hold for Technical Support. The game is installing now. Hope his helps.

Rosana
Rosana's picture

Thanks for your help! Happy

Anonymous (not verified)

thanks so much man i didn't even notice that thank you so much finally iu can play my game

Anonymous (not verified)

:yuck: SUCKS

Anonymous (not verified)

Thanks! Didn't think of using the code on the red card instead :D

Anonymous (not verified)

i was on the phone all day i stayed up all night help this sucks and i still cant get help :(

Gee (not verified)

My codes work but I always get this 'THERE WAS AN ERROR DURING STARTUP.PLEASE SEE THE LOG FOR MORE DETAILS' error Dx!!! Help me please D: Q.Q

Rosana
Rosana's picture

I hate to say this but please contact EA's helpdesk. I would love to help but I have no idea how to help. EA should deliver proper products and if it's not working, you need to complain to them. Good luck!

Anonymous (not verified)

When this happens to me I have to connect to the internet and then click on the Sims 3 again. It usually works.

olga (not verified)

Can't get any of the codes to work. What do I do?

Rosana
Rosana's picture

Contact EA.

Anonymous (not verified)

I’m reeeeeeaaaaallly in the bad I think I left my leaflet in my hotel room so I don’t what to do, is there some way i can get a new code???

Rosana
Rosana's picture

We don't have any codes for you, and if we did, we wouldn't be able to give those to you for the simple reason that it's illegal and it could get us into serious trouble. Please contact EA or even better, contact the hotel and ask them to send your lost leaflet to you.

A (not verified)

:-\ Hey... I just bought the S3 plus pets limited edition.. I have a new MB Pro..has the requirements...I can't click continue after I entered the code. WHAT IS THE MEANING OF THIS? HELP!!!

Rosana
Rosana's picture

All I can say is contact EA's Support Team (see the other comments).

Rosana
Rosana's picture

Please contact EA Help Center or EA Support!

I feel really sad for you all, that it's not working. And if there was something we could do to help you, we definitely would. But SNW is not a helpdesk for these kind of problems. If you have issues with games produced by EA, you should contact the EA helpdesk.

http://help.ea.com

If you have Twitter, you can also contact EA there: http://twitter.com/askeasupport

Lauren Spicher (not verified)

I had the same problem. When I typed in the sims 3 code (and any of the other 2 codes for that matter), the continue button would fail to appear. While waiting on hold for tech support, i began messing around with the installation, and realized that if I simply type the first letter of the code (it was 'E' in my case), then the continue button popped up. Not sure if it works in all cases, but its worth trying! Good Luck!

Rosana
Rosana's picture

Thanks for the tip Lauren! Happy

Anonymous (not verified)

Thank you for this Lauren...I've been on online chat for 45 minutes and YOU solved the problem! The tech guy asked what I did so he could help future customers. Nice. You are awesome, Lauren!

Anonymous (not verified)

YES that worked perfectly! THANKS!! :D

Shyla (not verified)

I recently bought the Sims3 plus pets well i installed them both and it only allows me to play Sims3 Pets not Sims 3........ Im not really sure how to fix this.. I have a icon for both of them on my laptop but no matter which one i click on when i hit play it says please enter sims 3 pets even if i have the sims 3 disk in... Help.. Please..

Rosana
Rosana's picture

I'm confused now. In the first part I read that you are able to start The Sims 3 Pets, but not The Sims 3. And then later on it seems you are unable to start either one of them? Please clarify?

I don't have this Sims 3 Plus Pets version myself so I need to know something: does this combination have one disc for both games, or does it have a disc for each game?

As for the game being Sims 3 Pets rather than Sims 3: this is completely normal. You can only start the base game if you only have that one installed. As soon as you buy and install an expansion, you will have to use the icon for that pack for the game to start. The base game just gets all the new stuff added to it, so there is no Sims 3 game left without any Pets items once you have installed Pets. I hope this makes sense! Happy

Basically: just use the pets icon to start your game. Throw the (shortcut) for the base game in the bin. Wink

DressedInPurple (not verified)

This aint bout the pets but... well, you see the website where you sign up for sims online doesn't work for me. What I am saying is that, whenever I click then button to make my account, it redirects back to the page where you fill in the details and i try to put in my email and my password but it never works! :( I REALLY wanna have an account so PLEASE tell me what you think is/I am doing wrong! IT WILL BE A HUGE HELP! And if your suggestion works, my name is gonna be DressedInPurple! THANKZ!

Rosana
Rosana's picture

Sims Online? Sims Online has been offline for ages... Do you mean The Sims Social? You only need a Facebook account for that. Happy

If you mean an account on SNW (this site) let me know. We are having some issues with registration and logging in. Also a lot of spammers so we have registration on approval right now. If you need me to help you with that, I'll be glad to! :D

Anonymous (not verified)

i bough the sims3 plus, because i already have the sims3 i wanted to give the new one to a friend, and install only the pets, no problem, but i ca'nt get the exclusive edition content, why? and can it be fixed, if not, can i uninstall, the pets, and reinstall a new one, can you help me?

Anonymous (not verified)

i bought the sims3 plus, it was a mistake, not knowing i only needed the pets, instead of takeing it back i desided to give the sims3 part of to a friens, and i installed the pets, no problem, but i cant install the exclusive package, WHY? can this be fixed, or can i uninstall the pet and get a nother one, and all codes will be able to be install again, on my friends computer, PLESE HELP!!!!

jessicasier
jessicasier's picture

i can't find the red insert in mine. Is it possible it didn't come with the disk?

Amy (not verified)

I didn't get the red insert either... :(

Anonymous (not verified)

I just bought Sims 3 plus Pets and none of the registration codes are working. They all say invalid!! Help!

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